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# 146681
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Management of Service Businesses in Japan

Author :  Yasuhiro Monden, Noriyuki Imai ? [et al]

Product Details

  • Country Singapore
  • Publisher World Scientific Publishing Co. Pte. Ltd.,Singapore
  • ISBN978981374668
  • FormatHardBound
  • LanguageEnglish
  • Year of Publication2013
  • Bib. Infoxix. 185p. ; 24cm.
  • Product Weight516 gms.
  • Shipping Charges(USD)

Product Description

Japan faces significant challenges in both traditional and non-traditional areas of national security policy as the economic resurgence of China and the loss of US hegemonic clout significantly transform the strategic landscape of the Asia-Pacific region. How is Japan coping with this new global and regional politico-security environment? What strategic moves has it taken to best position itself for the future to maximize its global and regional influence? More importantly, how is Japan perceived within the region by traditionally close regional partners such as the US and Australia, by supporters in Southeast Asia, and by new competitors — most prominently China and India? What international role do these nations wish Japan to play? In this comprehensive volume, these crucial questions are explored in-depth by a group of scholars both distinguished and diverse. With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style “hospitality” in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry.

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