Country | |
Publisher | |
ISBN | 9789715507622 |
Format | PaperBack |
Language | English |
Year of Publication | 2016 |
Bib. Info | 292 p,152 x 229 x 12.7mm |
Categories | Social & Cultural Anthropology |
Product Weight | 431 gms. |
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"This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."" - Maria Cynthia Rose Banzon-Bautista