1. Sarawak (Malaysia) – Politics and government 2. Government publication – Malaysia In this book, the author reflects upon his PhD research findings on the significance of best practices of governance towards the quality of services given to customers and stakeholders. He discusses the development and importance of factors in best practices of governance that influence service quality beyond excellence and world class service quality in the State Statutory Bodies in Sarawak , plus other service-oriented organizations in the world. The framework on the best practices of governance recommended in this book will be of great interest to all practitioners of governance, both in public and private sectors, and those intending to embark on this field of study.