It wasn't even the long list of scandals exposed to a horrified nation -- charging fees to dead people, ignoring blatant conflicts of interest, and taking $1 billion from customers in fees that banks were never entitled to. What made it so fascinating, so heart-breaking, and so enraging was the procession of faces through the witness box, and the team of counsel gazing into the dark heart of banking. Tearful victims, blank-faced executives, hapless regulators, and a couple of utter charlatans all had their day in court, watched by an audience of millions, and revealing -- in their stories -- the material to justify re-shaping the multi-trillion dollar financial services industry that forms a pillar of Australian life. A Wunch of Bankers covers not just the big shocks, but the small moments -- lost in the flurry of daily reporting -- that reveal how companies have used the law, limp enforcement, and basic human behaviour to take advantage of customers. Is there a phrase that judges how much life-insurance spruikers in call centres can terrify you about your impending death -- and the grief-stricken ruins of an estate you'll leave for your bereaved family -- while still being legal? Yes, there is. Was there a meeting in which a bank's executives ignored a warning of "Extreme" from its chief risk officer, to embark on an illegal scheme that accrued $3.6 billion in funds? There was. In A Wunch of Bankers, Dan Ziffer brings out the colour and grit of the royal commission's proceedings, and explores broader issues raised by the testimony. Australia. Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. | Banking law -- Australia. | Financial services industry -- Corrupt practices -- Australia. | Investment advisors -- Moral and ethical aspects -- Australia. | Consumer protection -- Australia. | Banks and banking -- Corrupt practices -- Australia. | Bankers -- Malpractice -- Australia. | Corruption investigation -- Australia. | Banks and banking -- Australia. | Consumer complaints -- Australia. | Consumer satisfaction -- Australia. | Consumers -- Australia -- Attitudes. | Australian